Privacy Policy
Welcome to the privacy policy of Marie Luxe Spa ("us," "we," or "our"). This policy outlines our commitment to protecting your privacy and governs the collection, use, and disclosure of personal information when you use our spa services and website.
Information We Collect
Marie Luxe Spa collects various pieces of personal information throughout the course of our business relationship with you. This includes information provided online or at our spa location, information collected when you visit our website, and transaction-based information related to spa appointments and purchases.
The following summarizes the types of information collected and the purposes for its collection:
Identification and Communication Information: Includes personal identifiers such as name, postal address, email address, and phone number to identify individual customers, communicate during services, and send marketing materials.
Website and Mobile App Activity and History: De-identified data, including device IDs, clickstream information, device type, and browser type, is used to enhance user experience and provide interest-based advertising.
Geolocation Data: Used for location-based services, ensuring personalized content and location-based advertising.
Customer Appointment and Purchase History: To track appointment status, maintain records of products and services provided to each customer.
Financial Transaction History: To track charges, payments, and maintain records of payment and settlement activity.
Marketing Campaign History and Supplemental Data: To provide relevant information and promotional offers and evaluate marketing program effectiveness.
Service Provider Notes: To maintain service records and track progress.
Customer Preferences and Notes: To create a tailored customer experience.
Customer Waiver and Information Disclosure Forms: To ensure consent, limit spa liability, and provide background information to service providers.
Customer Survey Feedback: To improve customer service and resolve issues.
We may also obtain information in other ways, such as verifying user information with a service provider or drawing inferences from collected information.
If you have any questions or wish to correct your information, please contact info@marieluxespa.com.
Information We Collect From Our Website
We store information collected on our website through cookies and log files to create a user profile. Cookies are used for session management, providing a more user-friendly browsing experience. Log files include information like IP addresses, browser type, and date/time stamps.
Communications From Our Website
Transactions and Service Announcements: Customers receive transaction-related communications via email or SMS text message.
Special Offers, Newsletters, and Updates: Users can opt out of these communications.
Customer Service: Communication for service-related issues occurs via email, SMS text message, or phone.
To change communication preferences, users can click "Unsubscribe" in emails or contact info@marieluxespa.com.
Sharing Information
We do not share credit card numbers or financial information. Personal information may be shared:
Within Our Corporate Family: With subsidiaries for joint services and internal statistics.
Legal Disclaimer: When required by law or to establish/exercise legal rights.
Aggregate Information: Demographic information may be shared anonymously.
Third Party Service Providers: Personal information may be disclosed to service providers for various services.
External Links: The website may contain links to third-party websites; privacy practices of these sites are independent.
Business Transitions: Information may be transferred in business transitions.
Information Security
Marie Luxe Spa employs security procedures and practices to protect collected information. Sensitive information is encrypted, and access is restricted to employees performing specific jobs.
While efforts are made to secure systems and websites, Marie Luxe Spa cannot guarantee non-disclosure of personally identifiable information. Users release Marie Luxe Spa from claims related to intercepted information.
Changes in this Privacy Statement
Changes to the privacy policy will be posted on the website to keep users informed.
For privacy-related questions or concerns, contact Privacy Statement Personnel via email at info@marieluxespa.com or postal mail at 110 Meyerland Plaza STE10 Houston, TX 77096.